Refund policy

Returns

All returns are subject to a 50% restocking fee if the return is requested within 15 days of purchase. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including dust bag, if applicable. 

To begin the return process, email grant@uptowncommonhandmade.com.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is in new and unused condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. 

Sale items
Only regular priced items may be returned, unfortunately custom and sample sale items cannot be refunded. 

Exchanges
We do not offer exchanged at this time. You are always welcome to return and then repurchase.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.